ORDERING
How do I place an order online?
Placing an order is simple, just use the up and down arrows to set the requird amount you wish to add to your shopping cart then click on the add to cart button. From here you can select to continue shopping or proceed to the checkout. If you choose to continue shopping you can always click on the Show Cart tab on the right hand side of the page to proceed to the checkout.
When purchasing from our website you will need to register using an email address and password, you will need to confirm this with the confirmation email we will send you to ensure you have entered the right address. You can register before and during the checkout process.
Once you have regsitered you need to select your shipping address. If you wish to use a different address to the one you registered with simply select add a new shipping address and add a new address.
The next step will confirm your shipping amount, please check and click next.
This will take you to the payment page where you can fill in your payment details. We have two options, paying by credit card and direct deposit into our bank account. If you are paying by credit card simply fill in all your details and press next. If paying by direct debit, once you confirm your order a page will be displayed with our bank account details.
This will bring you to the confirmation page where you can leave us any notes you would like us to read and you will also need to read and acceot our returns policy.
All prices are listed in Australian dollars and include 10% GST.
What payment methods do you accept?
We accept payment online and in store via credit card - visa & mastercard, direct deposit. cheque & money order. Orders will not be processed until payment has cleared. Please allow enough time for your cheque, money order or direct deposit to clear. If you choose to pay via direct debit our bank details will be displayed on the order confirmation page. If for some reason you require our banking details for the direct debit option please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Is it safe to place an order online?
Our website uses a GeoTrust QuickSSL (Secure Socket Layer) web server certificate, ensuring our customers can conduct secure Internet transactions with confidence. QuickSSL offers REAL 128 / 256 bit SSL encryption and ensures your credit card details are kept safe. If you are concerned about paying for your order over the internet, you can contact us on 03 9879 1417 to pay over the phone.
Can I order by phone?
Orders can be placed over the phone by contacting us on 03 9879 1417. One of our friendly staff can assist you with your order. Please note our opening hours are Tuesday - Friday 10am - 5pm and Saturdays 10am - 2pm.
How do I know if the products I want to order are in stock?
We like to keep all items in stock to meet your requirements; however like with all retail businesses, some items will sometimes run low, be discontinued without our knowledge or be backordered by our supplier. If an item you have ordered is unavailable in the advertised timeframe, one of our staff will contact you immediately to let you know and provide you with the option to replace or refund your order. If you have any questions about stock quantites or a particular item, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us on 03 9879 1417.
Do you have a printed catalogue?
We do not have a printed catalogue that can be sent in the mail. We do however maintain our product catalogue on our website, so we ask that you browse the website to view our products in detail.
Do you have a retail outlet?
Yes we do. Our opening hours are Tuesday - Friday 10am - 5pm and Saturdays 10am - 2pm. Can't make these hours? Thats okay. give us a call on 03 9879 1417 and we can arrange an appointment after hours.
SHIPPING
How long does it take to receive my order?
Once your order has been processed and it is ready to ship, you will receive an email containing a tracking number/s which will allow you to track your order on the Australia Post website. Please visit www.auspost.com.au to track your order.
Shipping times will also depend on the items you have ordered. Below is a timeframe for products.
Non-Personalised items take 1-14 days, depending on your location.
Personalised items including Invitations e.g. engraved, embroidered, printed or custom coloured items take 3 - 4 weeks. Please contact us if you require your order urgently prior to placing your order.
Out of Stock Items can take between 4 to 6 weeks.
If you are unsure, or want to check on how quickly you can receive your goods, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone us on 03 9879 1417.
How will my order be shipped?
Most orders are sent via Registered Post by Australia Post. The addressee must sign for the delivery. If you are not home Australia Post will leave a notice notifying you to visit a specified postal outlet to collet your order at a time convenient to you. If you require your order urgently please contact us 03 9879 1417 to make other arrangements.
We also offer a pick up option direct from our retail outlet. Once your order is placed and your payment has cleared we will contact you with a pick up time/date that is convenient for you.
Do you ship internationally?
Our online store is not setup to ship internationally, however we have previously accommodated many international customers so if you have an enquiry we are more than happy to offer our services. Please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone us on +61 3 9879 1417 EST.
RETURNS
What is your refund and exchange policy?
If for any reason you're not happy with anything you purchase from us simply return it within 7 days of receipt of the delivery for an exchange or credit to be used in our store within 6 months. The items must be as new, unused and undamaged and in their original packaging. Shipping charges are only refundable if we made an error on your order.
Our returns policy does not apply to items returned after your event date, personalised items, sale or clearance items. Personalised items and items purchased at sale or clearance prices cannot be exchanged or refunded.
Please choose carefully as we do not refund items if you change your mind instead we are happy to offer an exchange for another item. To organise an exchange or credit note, email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the following details: Your Name, Order Number, Product Name and the reason for exchange.
What happens with damaged, missing or defective products?
All claims for damaged, defective or missing product must be filed with us within 7 days of receiving your order. Please contact us on 03 9879 1417 to organise a claim.
La D'vine is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier. However we will be happy to assist you in filing a claim with the appropriate party. Please keep all products in their original packaging until the claim is settled.
Can I cancel or change my order?
Once you have placed an order, your order cannot be altered. If you wish to make additions to your order, we ask that you contact us on 03 9879 1417 and a staff member will assist you. An order can only be cancelled and a full refund given if the order has not been processed.
PRIVACY
What information do we collect?
We collect information from you when you register on our site, place an order or fill out a form. When ordering or registering on our site, as appropriate, you will be asked to enter your name, e-mail address, mailing address, phone number or credit card information.
What do we use your information for?
Any information we collect from you may be used in one of the following ways - to personalize your experience
(your information helps us to better respond to your individual needs) or to process transactions.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards) will not be kept on file for more than 60 days.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Your Consent
By using our site, you consent to our privacy policy.